Alexandra Casanova
Frequently asked questions
What are the pieces made from?
My work centres on hand-shaped polymer clay, colour and decorative finishes. Materials can vary between designs; check the individual product description or ask me about a particular piece before ordering.
Will my jewellery look exactly like the photo?
Each piece is handmade. Small differences in pattern, colour placement and texture are part of the process. Screen settings and lighting can also affect how colours appear.
Are the earrings suitable for sensitive ears?
Please ask about the metal components in the specific design you like. I cannot guarantee that every material will suit every skin sensitivity.
Where can I check delivery options?
Available destinations and shipping charges appear at checkout. If you have a deadline or a question about your destination, get in touch before placing your order.
Can I request a custom design?
Yes, you can send an enquiry with your colour ideas, inspiration, quantity and preferred date. Feasibility, pricing and timing are confirmed individually before any custom order is agreed.
How should I care for my jewellery?
Keep it dry, avoid pressure and clean gently with a soft cloth. Visit Product Care for more detailed advice.